Refund policy

At Story Tails, we take pride in creating personalized audiobooks tailored to each customer's specifications. Due to the nature of our digital products, we have a strict returns and refund policy in accordance with UK, EU, and US consumer regulations.

No Returns Accepted

As all our products are digital and personalized, we do not accept returns.

Refund Eligibility

Customers may request a refund within 28 days of purchase, provided that the audiobook generation process has not started.

The audiobook generation process begins when the personalized survey is completed. Once this step is taken, refunds will be granted only at the discretion of Story Tails.

Discretionary Refunds

If an issue arises with the product due to technical faults or other valid concerns, we may consider issuing a refund or a replacement at our discretion.

Any refund requests made after the 28-day period will not be considered unless required by law.

Consumer Rights Compliance

United Kingdom & European Union: This policy aligns with the UK Consumer Contracts Regulations (2013) and the EU Digital Content Directive, which state that consumers may waive their right to cancel once digital content is provided.

United States: As digital goods are generally non-returnable, our policy complies with US laws regarding digital purchases and refunds.

How to Request a Refund

If you meet the eligibility criteria for a refund, please contact our support team using the contact form on our website with your order details.

Refund requests will be processed within 5-10 business days upon approval.

By purchasing from Story Tails, you acknowledge and agree to the terms of this refund policy. If you have any questions, feel free to contact us using the contact form on our website www.story-tails.com.