Terms of service

1. Introduction

Story Tails ("we," "our," or "us") is a company registered in the United Kingdom that creates personalised audio books for customers of all ages. Our Services are designed to offer unique, custom-made stories tailored to the names, preferences, and other details provided by you ("Customer" or "you").

2. Eligibility

To use our Services, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our Services, you represent and warrant that you meet this eligibility requirement.

3. Account Registration

When purchasing a personalised audio book, you may be required to create an account. You agree to provide accurate and complete information during registration and keep your account details up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Ordering and Personalization

4.1. personalised Content

Our products are personalised based on the details you provide, such as names, story preferences, and other customizations. It is your responsibility to ensure that all information is accurate and appropriate for inclusion in the final product.

4.2. Order Confirmation

Once your order is placed, we will send you a confirmation email. Please review your order details carefully, as changes may not be possible once the production process begins.

5. Payment and Pricing

5.1. Pricing

All prices for our products and services are listed in GBP (£) and include VAT unless otherwise specified. We reserve the right to change our pricing at any time.

5.2. Payment

Payment must be made at the time of placing an order. We accept [insert accepted payment methods]. By providing payment information, you authorize us to charge the applicable fees to your payment method.

6. Delivery and Digital Products

6.1. Delivery Time

personalised audio books are delivered digitally, typically within [insert expected delivery timeframe] after your order is confirmed. Delivery times may vary based on demand and production times.

6.2. Digital Products

Once an audio book is delivered, it is considered purchased. Due to the personalised nature of our products, refunds or exchanges are not typically offered unless there is a defect in the product.

7. Refunds and Cancellations

7.1. Cancellations

You may cancel your order within 24 hours of placing it, provided that production has not begun. After this period, cancellations may not be possible.

7.2. Refund Policy

Due to the custom nature of our products, refunds are only available in the case of defects or errors made by Story Tails. If you believe there is an issue with your order, please contact us within 14 days of receiving the product.

8. Intellectual Property

8.1. Ownership

All content created by Story Tails, including the personalised audio books, text, graphics, logos, and software, are the property of Story Tails or its licensors and are protected by copyright and other intellectual property laws.

8.2. License

When you purchase a personalised audio book, we grant you a non-exclusive, non-transferable license to download and use the product for personal, non-commercial use only. You may not modify or create derivative works from our products without prior written consent.

9. Privacy

We are committed to protecting your privacy. Any personal information you provide to us will be handled in accordance with our Privacy Policy and the UK Data Protection Act 2018, as well as other applicable data protection regulations such as the GDPR.

9.1. Data Collection

We collect personal information such as names, email addresses, and any other details necessary to complete your personalised audio book order.

9.2. Use of Data

Your data is used solely for the purpose of creating and delivering your personalised product and improving our Services. We do not sell or share your personal information with third parties except as required to fulfill your order or as permitted by law.

9.3. Data Security

We implement reasonable measures to protect your personal information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9.4. Third-Party Services

We may use third-party services for payment processing, order fulfillment, or other operational needs. These third-party providers have access to your personal information only as necessary to perform their services and are obligated to keep your information confidential.

For more information on how we handle your data, please refer to our full Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by law, Story Tails will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of our Services or products.

11. Warranties

Our Services and products are provided "as is" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales.

12.1. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to seek a resolution. If a dispute cannot be resolved informally, it will be submitted to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to the Terms of Service

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms or any other aspect of our Services, please contact us using the contact form on our website www.story-tails.com.